Privacy Policy | Massage CE Learning Tree

This Privacy Policy governs the manner in which Massage CE Learning Tree collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://massagecelearningtree.com website (“Site”). Our Refund Policy can be found at the bottom of this document.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site.Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Massage CE Learning Tree may collect and use Users personal information for the following purposes:

To run and operate our Site
We may need your information display content on the Site correctly.
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Massage CE Learning Tree has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on April 25, 2015

Refund Policy

Refund policy: The refund policy is available for 7 days from the original date of purchase. I always try to work with each student to the best of my ability to resolve issues quickly and satisfactorily when I am contacted directly.

In order to reach resolution for refunds or complaints, please reach out to me directly at [email protected] (or see the Contact Us link here) and I will respond in less than 48 hours to your email. Do not use a “fake” (undeliverable email address) when contacting me since I will not be able to reply to your request. 99% of all issues are addressed via email communication. I continuously monitor the site, so I will receive your request promptly. As time allows, I reply to your initial refund or complaint email request as soon as I see it, letting you know that I have received your request and have started looking into the matter.

Please include the following information in your request:

Name
Email Addressed Used To Create Your Account
Date of Purchase (or approximate date of purchase) or a copy of your purchase receipt
Your State of Renewal and state licensing number
Any screenshots or official letters (if applicable)
Reason for your contact

The Seven (7) Day Refund Policy does not include:

Individual courses within a “Course Bundle” of courses will not be refunded as individual courses
Any courses that you did not complete within a one year period from purchase are not refundable. Please complete your course on-time during the access period, prior to your course’s expiration. Expired courses cannot be reactivated or refunded.
Any courses that have already had lessons completed within your account (you’ll see a “mark” next to any completed lessons)
Any course bundles or courses within the bundle that have a Certificate of Completion issued

Fraud: If any product was purchased with a fraudulent credit card or purchased using someone’s credit card that you did not have authorization to use and you have received Certificates of Completion, your State Board will be notified to cancel your renewal with certificates used from this site.

If you are unsure, please contact me by email directly so we can review the issue together

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