This page features instructions for
- Logging in with your email address
- Logging out when you are done
- Completing courses
- Reprinting or saving your certificates (You also receive a copy via your email address)
- Resetting your password
- Adding in your licensing number onto your certificates
- Changing the state on your certificates
- Changing your last name on your certificates
- Requirements for course completions
- Refund guidelines
We highly suggest using the CHROME browser which works best with these courses (other browsers are used to purchase and complete these courses though). Chrome is free and can be downloaded here and used as an alternate browser.
Purchasing (Registering) for a Course
- Use the “Add to Cart” button for each course you want to purchase.
- The cart total is listed at the top of the screen, click it at any time to start the check out process.
- Review your order, then click the Proceed to Checkout button.
- Enter your billing details and your massage licensing number (mandatory for Florida and optional for all other states) into the form. You will be asked to create a password. Make sure to remember your Password, as you’ll need it in order to access your course material in the future. **If you need to reset your password, add your licensing number, change the state on your certifications, or change your last name, scroll to the very bottom of this page for instructions.
- You can only buy courses or bundles for ONE PERSON/ONE LICENSING NUMBER at a time. You cannot buy courses or course bundles and then change the account and licensing number, student name or licensing state so another person can use the same courses. Each person must purchase their own individual classes and set up their own individual account using a different email address. You cannot use the same email address for different accounts or students. You MUST LOG OUT of your account before you set up a purchase for a new buyer.
- When you’re finished, click the Proceed to Checkout button. Pay by credit/debit card.
• Once you’ve completed your purchase, you’ll RETURN TO MERCHANT (taken back to Massage CE Learning Tree)
- Note: All courses and accounts expire 12 months after purchase. Please save each certificate upon completion of each course so you have them for future reference (certificates are also emailed to your email address upon completion of each individual class). You will not be able to access any materials or certificates after 1 year.
Accessing Course Material
- Use the Login link at the top of the screen if you aren’t logged in already. Use your EMAIL ADDRESS and password to log in.
- Click “My Account” to access a list of your available courses. You may have to scroll down the page a bit to see the title of the courses you’ve purchased.
- Click the title of the course you want to access.
- To navigate through the course, you can use the navigation menu located to the left of the content (or at the bottom of the content if you’re on a smartphone). There is also a “Mark Complete” button at the bottom of every lesson which will take you automatically to the next lesson. You need to MARK COMPLETE at the end of each course section to move onto the next section.
- There is also a “Practice Exam” which you can view prior to the curriculum. You will find that “key points” are highlighted throughout each lesson.
Completing Course Evaluations and Course Exams
- At the bottom of the main page for each course, there are links for the course evaluation and the course exam.
- Before taking the course exam for each class, you’ll need to fill in a course evaluation to let us know what you thought of the material. The evaluation is made up of four rating-scale type questions. Although the course evaluation is required, it doesn’t affect if you PASS/FAIL a course.
- Once you’ve finished the course evaluation, you’ll be taken to the course exam. The exams are made up of multiple-choice questions, and the answers are shuffled randomly each time a student takes the course.
- If you achieve a 70% or better, you pass the exam. These are pass/fail exams and no grades appear on your certification although you will see and can review any missed questions on the exam.
- Select your answer and click “Next” to move to the next question.
- Once the course exam is finished, you’ll see if you passed, and if so, you have the option to print your certificate or download it. If not, retake the quiz as many times as you need in order to pass the class.
Logging Out of Your Student Account
- When you are ready to exit your student account, you must properly close down the account.
- You will prompted TWICE to close the account properly.
- If you exit without closing your account, you may find that you cannot close down the site properly.
- Go back and follow the prompts to exit your student account.
- The system will automatically “Time Out” after 20 minutes and “Force Close”
- Click the “Contact Us “ link if you experience any issues.
- Once you’ve finished the course exam, your “Certificate of Completion” is automatically emailed to the email address you used when you set up your account.
- You’ll also be presented with a link to print your certificate when you finish each course. Once you’ve reached 70%, you have passed and can access your certificate.
- We do not report to any state board except FLORIDA and GEORGIA (and we do not report any grades, only that you’ve passed).
- If you need to re-print your certificate it in the future, you can access links to the certificates for each course you’ve completed in the “My Account” area for one year only. After one year, your account, courses and certificates expire.
- Click on the CERTIFICATE picture and your certificate will appear to save or print.
- Certificates are created as PDFs, which will open in your browser. (Internet Explorer, Firefox, Chrome, etc.) Your browser will have a built-in function to print the PDF for you.
- Certificates can be printed for 1 year only after date of purchase. After 1 year, you will no longer be able to access your account or your certificates. It is important to save or print your certificates after the completion of each class. Each state requires the student to keep a copy of their certificates for a minimum of 5 years. It is the responsibility of the student to keep their certificates on file in case your state audits your massage license.
Resetting Your Password
Lost your password? CLICK “LOST YOUR PASSWORD”
A new password reset will be generated to your email address. This can take up to 5 minutes to occur. I do not have control over the amount of time the system takes to send a password reset link. It is the design of the LearnDash operating system.
Change Your Personal Information, Add State Licensing Number, Change State Info (which displays on Certificates)
Go to MY ACCOUNT and scroll to the very bottom of the screen to “Billing Address”.
Edit “Billing Address”. To change or add your licensing number or state, scroll to the very bottom of the “Billing Address” page and save your changes.
CHANGE YOUR STATE: Type in the state you want to appear on your certificate in your billing address information field. If you’ve purchased from SC and you want your certificate to display NC, just change the billing address state to NC.
If you are renewing for Florida or Georgia and you have already taken your classes, you cannot change your state to Florida or Georgia after you have taken any classes and have your hours sent via our operating system to CEBroker. You must list all of your FL or GA information correctly when you set up your purchase for your CE hours to be automatically forwarded to CEBroker and prior to taking any classes. You should forward your own CE hours manually to CEBroker if you forgot to enter your MA licensing number for Florida (MT for Georgia) or list Florida or Georgia as your state of renewal on the form.
CHANGING YOUR NAME: If you’d like to change your name on the certificate or account, you cannot legally do this. You MUST contact me via email and request a name change with your reason. I will keep this information on file for the state in case your account is state audited.
ADD LICENSING NUMBER: If you need to add your licensing number, you can add it so it appears on your certificate. *See CHANGE YOUR STATE information if you are renewing for Florida.
Guidelines and Requirements For Course Completions: Note: You can only complete a maximum of 12 CE’S in one calendar day. Each course has the number of CE’S next to the course title. In order to award online continuing education credits, NCBTMB and state regulations require the student to spend a sufficient amount of time reading the course material before taking the final exam (50 – 60 minutes per CE) Example: A “2 CE” course is expected to take a student 100 – 120 minutes to complete (read). Follow this important requirement when completing your courses. All of your course completion times are logged in your account and states have requested time logs for students that are chosen for audit, denying license renewal in cases where students did not meet the minimum requirements for online learning.
Refunds: Please contact me directly by email regarding any refund requests at [email protected] Our refund policy is as follows: You may request a refund within 72 hours of the original date of your purchase AND only if none of your classes have been started and/or completed in your purchase. You cannot receive a refund on classes completed where a certificate has been issued. Include your email address, name and the reason for the request and we will respond to your request within 48 hours. It is your responsibility to have a sufficient digital or electronic device to access the courses online and to understand your own state massage board requirements regarding online continuing education courses in order to renew your license.