Printing Certificates
Resetting Your Password
A new password reset will be generated to your email address within 1 minute. The password reset is sent automatically to the email address you’ve used to set up your account. If the email address is not on file, you will not receive a password reset. Students often find that they’ve used a different email address or there is a misspelling in the email address they’ve used when they set up their account. If you have used a “fake email address” you will not receive and email password reset since it is not an email registered with Google. If you are not receiving a password reset, your email address is not in the system. Accounts that are over one year old have been deleted from the system. You will need to start a new purchase to create a new account. You may use your previously used email address. If you have further questions, please use the “Contact Us” link on the top bar of the page to reach me.
Change Name, Licensing Number or Change State To Reflect On Your Certificate
If you need to change the name, change or add your licensing number or need to change the state reflected on your certificate, you must contact me via email. See the “Contact Us” link to send me an email. You cannot change your name or licensing number AFTER you have taken all of the courses since you have received all course certificates via email or had an opportunity to save and print each certificate. It is your responsibility to check your certificates immediately to ensure that you have registered your name, state and licensing number correctly. If you have a question or a request for a change, please contact me.