Frequently Asked Questions

Have a question about our website or courses? Check out the answers here to the most commonly asked questions. If you are looking for our "easy to complete" instruction guide, see the INSTRUCTIONS LINK HERE. Can't find answer you're looking for? Send us an email through the CONTACT US link. We'll respond quickly.

I'm having trouble purchasing. What can I do?

Try these helpful hints:

Try switching to the Chrome browser or Foxfire Browser. Sometimes the browser you are using prohibits a successful purchase experience (although other browsers are used) You can download Chrome for free HERE
Try using a different device. 99% of the time, all cell phones, laptops and IPADS allow for a successful purchase and online access to the courses. Try using a different device first or downloading the CHROME browser if you experience issues.

Note: You Have To Purchase First Before Creating An Account. See Instructions Link Here

Try switching to the Chrome or Foxfire browser. Sometimes the browser you are using prohibits a successful log-in.
If you are using a phone to complete your courses, check that your DATA is TURNED ON under the SETTINGS of your phone.
Try resetting your password.
Check your purchase receipt to make sure that you are using the correct email address that you used when purchasing.
If your courses are more than one year old, your account has expired and you will no longer have access to the course or your account.
Use the CONTACT US link on the top of the page to send me an email so I can help you.:

Can I submit my own hours to CEBroker?

Yes! Massage CE Learning Tree will forward your hours for CEBroker Florida, Tennessee, South Carolina, Michigan and Georgia automatically when you have your licensing number listed correctly in your account when purchasing and BEFORE you start your courses. You can report your own hours directly by visiting www.cebroker.com if you are trying to reach a deadline. Hours report automatically, the same day once you’ve completed a course BUT CEBroker may take several hours to post your hours to your account.

Note: We only report for FL, GA, MI, TN, SC. All other states report their own continuing education hours when they renew their massage therapy licenses with the state board.

Printing Certificates

Once you’ve finished the course exam, you’ll be presented with a link to print your certificate.
If you forgot to print your certificate after the course or you need to re-print it in the future, you can access links to the certificates for each course you’ve completed in the “My Account” area (up to 12 months after purchase)
Click on the “CERTIFICATE” picture next to the course you’ve completed to download a copy of your certification.
Certificates are created as PDFs, which will open in your browser. (Internet Explorer, Firefox, Chrome, etc.) Your browser will have a built-in function to print the PDF for you.
Certificates can be printed for 12 months only after the date of purchase.

Resetting Your Password

My Account Login
Use email address (case sensitive) * TYPE IN YOUR EMAIL ADDRESS

Password (case sensitive) * LEAVE BLANK

Lost your password? CLICK “LOST YOUR PASSWORD”

A new password will be generated to your email address. This usually takes 1 minute. If you didn’t get a password, you may be using the wrong email address to try to generate a new password. Check your receipt for the email address you used to purchase and log in directly from the link in your receipt. If your account is over 1 year old, your account has been deleted. You can start a new purchase using the same email address.

Do I need to install anything (programs, apps, etc.) to access your courses?

No! All of our content can be accessed right in your internet browser (Internet Explorer, Firefox, Safari, Chrome, etc.).

*Chrome and Foxfie seem to best browsers for this site, although other browsers can be used.

Just login to our website and you’re good to go!

Can I access the courses on my smartphone or tablet?

Yes! All of our courses are accessible on mobile devices like smartphones and tablets, as well as computers. You don’t need to install any special apps either – just use the internet browser on your device to access our website.

Are your courses approved by NCBTMB?

Yes! All of our courses have been approved by the NCBTMB except where otherwise noted in the course. These courses are individually approved by a specific state.

We are NCBTMB #450015-06 approved with additional CEBroker approval in Florida, Georgia, South Carolina, Tennessee and Michigan for CEBroker!