This page features instructions for

• Purchasing/Registering
• Logging in with your email address
• Logging out when you are done
• Completing courses
• Reprinting or saving your certificates (You’ll also receive a copy via your email address)
• Resetting your password
• Adding in or changing your licensing number on your certificates (You must contact me to change it for you)
• Changing the state on your certificates (You must contact me to change it for you)
• Changing your name on your certificates (You must contact me to change it for you)
• Requirements for course completions
• Refund guidelines
• Digital devices to access and complete the courses
• Understanding your state board requirements
• Right to deny service

If you have any other questions, please check out our FAQs page, or Contact Us if you can’t find an answer to your question.

We highly suggest using the CHROME browser which works best with these courses (other browsers can be used to purchase and complete these courses though). Chrome is free and can be downloaded HERE and used as an alternate browser.

Purchasing (Registering) for a Course

• Use the “Add to Cart” button for each course you want to purchase.

• The cart total is listed at the top of the screen, click it at any time to start the check out process.

• Review your order, then click the Proceed to Checkout button.

• Enter your billing details and, for your certificates, the Student Name, Massage Licensing Number and State of Renewal. Once entered, you cannot change this information. You must contact me to change this for you. You can start your classes and when the information is updated, it will appear on the certificates in your account. You will be asked to create a Password. Make sure to remember your Password, as you’ll need it in order to access your course material in the future.  **If you need to reset your password, you can request a password reset using your email address from the login page.

• You can only buy courses or bundles for ONE PERSON/ONE LICENSING NUMBER at a time. You cannot buy courses or course bundles and then change the account and licensing number, student name or licensing state so another person can use the same courses. Each person must have their own  individual account using a different email address not used by another student. You cannot use the same email address for different accounts or students. You MUST LOG OUT of your account completely before you set up a new purchase for a new student. 

• When you’re finished, click the Proceed to Checkout button. Pay by credit/debit card. There is a short delay when you make the purchase since there are several operations taken place at the same time. The screen will fade for approximately 10-15 seconds while your order processes and your account is created. Please do not interrupt the building process.

Once you’ve completed your purchase, you’ll RETURN TO MERCHANT (taken back to Massage CE Learning Tree). Go to MY ACCOUNT to view your courses.  Click directly on any course title to take that course. Read the directions for the course and scroll to the bottom of the page where you will find your course content. Click directly on the first lesson to begin the course.

• Note: All courses, accounts and certificates expire 12 months after purchase. Please download and save each certificate upon completion of each course so you have them for future reference. You will need them if you are audited by your state board to show proof of completion. You will not be able to access any certificates after 1 year and it is the student’s responsibility to save each certificate for a minimum of 5 years according to state board regulations.

Accessing Course Material

• Use the Login link at the top of the screen if you aren’t logged in already. Use your EMAIL ADDRESS and password to log in.
  

• Click “My Account” to access a list of your available courses. You may have to scroll down the page a bit to see the title of the courses you’ve purchased.
  

• Click the title of the course you want to access.
  

• To navigate through the course, you can use the navigation menu located to the left of the content (or at the bottom of the content if you’re on a smartphone). There is also a “Mark Complete” button at the bottom of every lesson which will take you automatically to the next lesson. You need to MARK COMPLETE at the end of each course section to move onto the next section.
  

• Test questions are available for your review prior to reading the curriculum.  You will find that “key points” are highlighted throughout each lesson and you will take the final exam at the end of the course.

Completing Course Evaluations and Course Exams

• At the bottom of the main page for each course, there are links for the course evaluation and the course exam.

• Before taking the course exam for each class, you’ll need to fill in a course evaluation to let us know what you thought of the material. The evaluation is made up of four rating-scale type questions. 

• Once you’ve finished the course evaluation, you’ll be taken to the course exam. The exams are made up of multiple-choice questions.

• If you’ve achieved a 70% or better, you’ll pass the exam. These are pass/fail exams and no grades appear on your certification although you will see and can review any missed questions on the exam.

• Select your answer and click “Next” to move to the next question.

• Once the course exam is finished, you’ll see if you’ve passed, and if so, you should download and save your certificate immediatly. You will have 5 opportunities to pass each exam with 70%. After the 5th attempt, the exam will lock and you will not be able to take the course again. 

Logging Out of Your Student Account

• When you are ready to exit your student account, you must properly close down the account.

• You will be prompted TWICE to close the account properly.

• If you exit without closing your account, you may find that you cannot close down or exit your account or browser.

• Go back and follow the prompts to exit your student account.

• Click the “Contact Us “ link if you experience any issues.

Printing Certificates

• Once you’ve finished the course exam, you’ll  be presented with a link to print your certificate. Once you’ve reached 70%, you have passed and can access your certificate. 

• We do not report to any state boards except for FLORIDA, GEORGIA, SOUTH CAROLINA, MICHIGAN, TENNESSEE (and we do not report any grades, only that you’ve passed).

• If you need to re-print your certificate it in the future, you can access links to the certificates for each course you’ve completed in the “My Account” area for one year only. After one year, your account, email address, courses and certificates are no longer available.

• Click on the CERTIFICATE picture and your certificate will load so you can download and save it.
  
• Certificates are created as PDFs, which will open in your browser. (Internet Explorer, Firefox, Chrome, etc.) Your browser will have a built-in function to print the PDF for you.

• Certificates can be printed for 1 year only after date of purchase. After 1 year, you will no longer be able to access your account or your certificates. It is important to save or print your certificates after the completion of each class. Each state requires the student to keep a copy of their certificates for a minimum of 5 years. It is the responsibility of the student to keep their certificates on file in case your state audits you for proof of completion. 

Resetting Your Password

Login

Username or email address (case sensitive) * TYPE IN YOUR EMAIL ADDRESS

Password (case sensitive) * LEAVE BLANK

  Remember me

Lost your password? CLICK “LOST YOUR PASSWORD”

A new password reset will be generated to the email address you’ve used to set up your account in 1-2 minutes. If you are not receiving a password reset, you may be trying to access the password reset from a different email address, an expired email address or not the one that you’ve used to set up your account. CHECK YOUR PURCHASE receipt for the email address you’ve used to set up your account. If you are still not receiving a password reset, contact me to assist.