Returning Customer Login
You Must Purchase First Before You Can Create An Account
You must purchase first before you can login or create an account. Accounts are created during the purchase process. Go to Course Bundles>Add To Cart>View Cart and then continue through the purchase process. Read Instructions HERE. Once you are redirected back to MY ACCOUNT after the purchase, click on MY ACCOUNT on the top right hand corner of the page to access the courses in your account.
Someone Else Purchased Courses For Me And Their Name Appears On The Account
The billing system will always show the name of the purchaser whose credit card was used when the purchase was made BUT the student name, license number and state of renewal will show on the Certificates of Completion with the information you submitted in the STUDENT PROFILE section of the form. Complete a course and check the Certificate of Completion once it is issued to you to make sure that your name, license number and renewal state appears correctly. If not, contact me via the message system below so I can correct the information on your account which will automatically show on all of your Certificates of Completion.
I Just Purchased – Where Are My Courses?
Courses are loaded in MY ACCOUNT after purchase. If your courses did not fully load at purchase, please either refresh the page or click MY ACCOUNT again. If you still don’t see your courses, please contact me below so I can check your account. If any courses are in your account, please feel free to start the courses while I check your account.
Where Is My Old Account? I Can’t Find My Account Using My Email Address (Is Your Account Older Than 1 Year?)
Accounts, Purchases, Email Addresses Used To Set Up The Account, Courses and Certificates Expire After 1 Year
Accounts are only available for 1 year from your date of purchase. Accounts older than 1 year, email addresses used to create those accounts, courses in your account and courses certificates from those accounts have been taken off the site and are no longer active or available. If your account (email address) is no longer registered on the site, you may use it again to purchase. All certificates were emailed directly to the email address you used when you set up your purchase and completed each individual course. You also had an opportunity to download and save each certificate once you completed each course. As stated throughout the website, all accounts, email addresses used to set up those purchases, courses and certificates are only available for 1 year. After 1 year your account and courses will expire and are no longer active or available. You can use that same email address again to set up a new purchase if it is no longer active. If you would like to purchase again, you will have to start a new purchase as a new customer for this renewal period (Course Bundles>Add to Cart>View Cart>Check-Out>Purchase Button.)
Courses that have expired in your account – if older than one (1) year – cannot be reinstated in your account. It is the responsibility of the student to complete their courses within the 1 year guideline explained throughout this website.
It is the responsibility of the student to retain each Certificate of Completion as they complete each course in case of State Board or NCBTMB audit requesting certificate copies for proof of completion. Individual state board and NCBTMB requires each student to retain their Certificates of Completion for 5 years.
I’m Not Receiving A Password Reset
If you are not receiving a password reset using your email address:
1. You have not purchased yet and are trying to reset for an email address account that does not yet exist in my system. Purchase first to create an account: Course Bundles>Add to Cart>View Cart>Proceed to Check-Out
2. Your account (s) and purchase (s) are older than 1 year and the email address you used to set up the purchase, your account, courses and certificates are no longer available. Set up a new account if you’d like to purchase courses again. You may use the original email address you used if it has been unregistered from the site to purchase again.
3. You are using a wrong email address. Check your receipts of purchase which shows the email address you used to set up your account.
4. If none of the above relates to the issue you are experiencing, CONTACT ME below
I Need A Copy Of My Course Certificates
- Go into MY ACCOUNT
- Scroll down to where your courses are located
- Click on the Certificate picture next to each completed course
- Download and save to your phone or laptop
Please read the INSTRUCTIONS HERE which offers step-by-step guidelines on how to purchase, navigate classes, print/save your certifications, reset your password, refund guidelines, digital device guidelines, etc.
I Can’t Find Where I Left Off In My Course
Not being able to find your way back into your course where you left off: Go to your account and click directly on the course title in your account. Scroll all the way down to the bottom of that screen where your course content is located. Click directly on the first lesson that does not have a GREEN CHECK MARK next to it and re-enter the course. Otherwise – contact me for assistance.
I Need To Change Account Information
If you need to change or add your student profile information (student name, licensing number state of renewal or your address) you must contact me directly. Due to the abuse of others changing student names and licensing numbers on completed courses or on certificates has forced me to block students from making updates to their accounts.
I Purchased Again With An Existing Account and There Are Green Check Marks Next To Some Of The Courses
CEBROKER REPORTING STATES: STOP – PLEASE READ!
If you did not add your student name, licensing number or state of renewal correctly when you setup your check-out information during purchase, your continuing education hours do not forward automatically to CEBroker. This information applies for all states that use CEBroker (TN, MI, SC, FL, GA). Check your completed course certificates now for this information and scroll all the way to the bottom of this page for further directions.
All other students report their continuing education hours to their state board when they renew their license. If your massage license has expired or lapsed with your state massage board or if you have specific issues with your massage license, you will most likely need to renew directly through your state massage board with a copy of your certificates. CEBroker only holds active massage license numbers in their system and expired license renewal must be handled by the student directly with their state board. In all cases, the state board will require of each of your course certificates.
CEBroker has created a new instructions link on how to self-report your completed hours if you did not follow the above instructions. Find it HERE
NCBTMB REPORTING (How to Correctly Report) is found HERE
I Purchased The Wrong Course Or Double Purchased Courses (Made A Mistake In Purchasing)
I try to work with each student as quickly as possible when they’ve made an error in purchasing and help them correct their account. Contact me immediately using the communication email box below explaining the error and provide any other information that will quickly help me help you with your concern. See the refund guideline HERE (located at the bottom of the Privacy Policy page). If you’re still not sure about a refund, please contact me so I can take a look at your account.
Email Communication
Do not use a “fake” email address when you contact me or an email address that does not work. If I cannot reach you by the email address you are sending your request from or the one you provide in your query to me, your issue may not be resolved. If your name, licensing number and state of renewal are not listed correctly on your completed course certificates, your continuing education hours may not be valid for your state when you renew your license.
For TN, SC, MI, FL or GA Only: If your hours are to be forwarded to CEBroker for TN, SC, MI, FL or GA and you did not list your student profile massage licensing information correctly when you purchased or your CE hours did not report, scroll down to the bottom of the page for more information. I’m happy to update your student profile information for CEBroker on your account but if you have completed any courses (you were issued a Certificate of Completion), those specific hours will not forward to CEBroker automatically. CEBroker reporting is an automatic system-to-system computer operation via XML transmission and your state information needs to be correct in your account prior to completing courses. Check your CE hours in your student CEBroker account at CEBroker.com. Note: If your massage license is expired or lapsed, CEBroker will not have your license number on file for reporting and you will need to renew with your state board directly with a copy of each certificate.
CHECK YOUR COURSE CERTIFICATES NOW to ensure that you have submitted your student profile information correctly when you filled out your check-out form and purchased. Your certificates show exactly what you’ve listed for your student name, licensing number and state. Contact me with a request to update this information.
I monitor the site continuously throughout the day, 7 days a week and respond to emails at least five times a day. If it is late in the evening (EST, Florida), you’ll hear from me early the following day.
Please “be kind” when contacting me. I do my very best to assist you as quickly as possible. Students do not need to be aggressive with me in their communication and those who do may have their accounts canceled and further purchases blocked.
Or Email Directly To The Email Address Below:
Massagecelearningtree@gmail.com
Include your name, the email address you used to set up your account, your state massage licensing number, state of massage license renewal and the month and year of purchase for an existing account (or include your purchase receipt)
Self Reporting To CEBroker Instructions and Students Reporting to NCBTMB
CEBroker has created a new instructions link on how to self-report your completed hours if you did not follow the above instructions. Find it HERE. Use the provider name: Jeannette Cunniff and NCBTMB #450015-06 when you report
NOTE: Most students report their own completed CE’S to their own state when they renew their Massage License. Only GA, SC, MI, TN and FL use CEBROKER. See Below.
- We ONLY report completed CE Hours to Georgia, Florida, Tennessee, South Carolina and Michigan CEBroker when you set up your student profile correctly in the billing section prior to purchase (MA##### for Florida or MT##### for Georgia) and for SC, TN and MI, use ##### only without letters. You cannot add or change any of this information after you’ve purchased. If you haven’t started your classes, contact me and I can update the licensing information for you, but if you have completed your classes without your licensing number in place, the hours will not forward to CEBroker and you will need to self-report (see below) We do not manually send your course completions to CEBroker. This is a computer operation, system to system data send. We do not have direct access to your CEBroker account. Please visit your account at www.cebroker.com to view your course completions that transmit from us to CEBroker in a matter of hours. I do not have a specific time of delivery of your continuing education hours to CEBroker, but the hours transmit from our system to CEBroker within 24 hours. Contact CEBroker for further information at 877-434-6323 or chat at www.cebroker.com.
- When you set up your account and before you start your classes, please make sure that your student profile account is set up correctly. CE hours do not report automatically if your courses have already been completed without the correct license number.
- If you have me change your information after you’ve taken your classes, your CE hours will not automatically report to CEBroker and you will need to “SELF REPORT” to CEBroker.
- Look at your certificates. They should reflect your name, state and massage licensing number correctly. If that information is not on your certificate, you’ve skipped this step when you purchased your courses and you will need to “Self-Report”.
- If you have set up your account correctly and your hours have not reported, please either self report or, if you are not close to a deadline, contact me using the email address provided above so I may check your account.
Students may report their own hours to CEBroker by following the directions below.
If you need to contact CEBroker, here is the link www.cebroker.com. You may chat with CEBroker online or speak to them personally by calling 877-434-6323. CEBroker is very helpful and student friendly and will walk you through the process if you need help.
All other states report their hours when they renew their massage license.
Self-Service CEBROKER reporting instructions:
♦ Set-up or log into your cebroker account. CEBroker will help you with this if you have never done this before. Contact for CEBROKER HERE
♦ You can chat with CEBroker via the link above or call them directly at 877-434-6323
♦ Choose the reporting option, “Organized and accepted courses of study offered by providers approved by the NCBTMB”
♦ Once logged into your account with CEBROKER, click REPORT CE and then click BEGIN next to “Organized and accepted courses of study offered by providers approved by the NCBTMB”
♦ Use the following information to report your courses to CEBROKER:
Provider Name: Jeannette Cunniff
NCBTMB #: 450015-06
NCBTMB Reporting Hours: Use the Provider Name above, along with the NCBTMB # and not the business name when you report