Business Practices for the Massage Therapist, 1 CE

(8 customer reviews)


Course Description

Business Practices for the Massage Therapist

As a massage therapist, your ethics and conduct are just as important to your success as your skills. Knowing, understanding and integrating a code of ethics and standards of conduct into your work approach is not only expected, but essential in the field.

As recommended by the various professional massage and bodywork associations, developing, maintaining, and continually striving to enhance a professional image helps, not only the individual massage therapist, but the overall field in order to preserve our “much strived for” credibility.

Test Questions and Taking the Course

The exam questions are available for your review and printing prior to taking the exam. You may fill out the answers as you read the material to prepare for the exact quiz at the end of the course. The answers are highlighted throughout the course material. At the end of each lesson, you must click the MARK COMPLETE button to move ahead to the next section. Once you’ve completed each section, complete the COURSE EVALUATION to move ahead to the EXAM QUESTIONS. You may take the exam as many times as you like to reach the 70% passing grade. Once you’ve passed the exam with a 70%, you may print or download and save your certificate. Even though THERE ARE NO GRADES (this is a pass/fail course), you may take the exam as many times as you like to meet the 70% pass rate. Once you’ve completed the course, return to MY ACCOUNT to take your next course. You must MARK COMPLETE at the bottom of each lesson to move ahead to the next lesson.

All courses are fully online with immediate grading and instant, printable (and PDF downloading) certification. It is suggested to download and save each certificate upon completion since the certificates and the course materials are only available for one year from the date of purchase. 

You may download and print the following Final Exam Questions HERE

Business Practices for Massage Therapists Exam Questions

Why would a massage therapist decide to spend more time with a new client who has never had massage before?

  1. To explain the session, what the client can expect and to mention “professional draping standards”.
  2. To be sure the client understands the forms of payment accepted (cash only, no credit cards, etc.)
  3. To get to know a bit more about their personal or professional lifestyles.
  4. To share your credentials, awards and your educational background with the client.

How long (approximately) does it take someone to form an “opinion” or “first impression” about a person?

  1. 15 seconds
  2. 20 seconds
  3. 30 seconds
  4. 60 seconds

When dealing with complaints, it is helpful to be able to?

  1. Slip away, leaving a co-worker to deal with a customer complaint.
  2. “Think on your feet”
  3. Quickly find your manager
  4. Have a good hiding place
With “signals” or body language, the following can also be interpreted.
  1. Stance and facial expressions
  2. All of the answers are correct
  3. Attitude and tone
  4. Gestures
Which one of the following IS NOT identified as a communication styles by customer service representatives?
  1. assertive
  2. aggressive
  3. passive
  4. dismissive

One of the best ways to set standards when it comes to spa staffing and expectations is to?

  1. keep all policies “vague” in case you need to change your mind at a later date
  2. tell one person knowing that the information will be passed along to their co-workers
  3. create a Policies and Procedures handbook
  4. send text messages out to the staff as issues arise

Outside of the cost, what is one of the most important aspects to consider when deciding to rent a space for your massage therapy practice?

  1. Decorations
  2. Location
  3. Curb appeal
  4. Office supplies
In defining business structures, what do the letters “LLC” stand for?
  1. Limited Lending Company
  2. Limited Liability Company
  3. Limited, Leasing Company
  4. Limited, Liability, Cash

More than 50% of business fail within __________________ (how long)?

  1. 24 months
  2. 18 months
  3. 6 months
  4. 12 months

 When making decisions, it is important to ________?

  1. Not report your income to the IRS
  2. Always assume you will make more money than you originally plan
  3. Not sign any type of leasing agreement
  4. Weigh out the pros and cons

8 reviews for Business Practices for the Massage Therapist, 1 CE

  1. Patti

    Picked up a few good tips in this class!

  2. Paula

    Great information! Thank u

  3. Zami

    Learned alot

  4. Gail

    Good info!

  5. Rudy

    Loved the course!

  6. Rob

    Great stuff!

  7. Jessie

    So glad I took this course!

  8. Boo

    Great tips! I will definitely use this info in my sessions

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All courses are completely online. Each course exam is graded instantly and, once you pass the multiple choice exam with 70%, your "Certificate of Completion" is immediately available for printing. All course information is available for one year from the date of purchase. The student has an unlimited number of opportunities to pass the exam.

Exams consist of either 5, 10 or 15 multiple choice questions. The exam may be downloaded and printed in advance for easier studying.


All of our courses have NCBTMB approval.