Business Practices for the Massage Therapist

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Business Practices for Massage Therapists Exam

Why would a massage therapist decide to spend more time with a new client who has never had massage before?

1. To explain the session, what the client can expect and to mention “professional draping standards”.

2. To be sure the client understands the forms of payment accepted (cash only, no credit cards, etc.)

3. To get to know a bit more about their personal or professional lifestyles.

4. To share your credentials, awards and your educational background with the client.

How long (approximately) does it take someone to form an “opinion” or “first impression” about a person?

1. 15 seconds

2. 20 seconds

3. 30 seconds

4. 60 seconds

When dealing with complaints, it is helpful to be able to?

1. Slip away, leaving a co-worker to deal with a customer complaint.

2. “Think on your feet”

3. Quickly find your manager

4. Have a good hiding place

With “signals” or body language, the following can also be interpreted.

1. Stance and facial expressions

2. All of the answers are correct

3. Attitude and tone

4. Gestures

Which one of the following IS NOT identified as a communication styles by customer service representatives?

1. Assertive

2. Aggressive

3. Passive

4. Dismissive

One of the best ways to set standards when it comes to spa staffing and expectations is to?

1. Keep all policies “vague” in case you need to change your mind at a later date

2. Tell one person knowing that the information will be passed along to their co-workers

3. Create a Policies and Procedures handbook

4. Send text messages out to the staff as issues arise

Outside of the cost, what is one of the most important aspects to consider when deciding to rent a space for your massage therapy practice?

1. Decorations

2. Location

3. Curb appeal

4. Office supplies

In defining business structures, what do the letters “LLC” stand for?

1. Limited Lending Company

2. Limited Liability Company

3. Limited, Leasing Company

4. Limited, Liability, Cash

More than 50% of business fail within __________________ (how long)?

1. 24 months

2. 18 months

3. 6 months

4. 12 months

 When making decisions, it is important to ________?

1. Not report your income to the IRS

2. Always assume you will make more money than you originally plan

3. Not sign any type of leasing agreement

4. Weigh out the pros and cons