Business Practices for the Massage Therapist
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Business Practices for Massage Therapists Exam
Why would a massage therapist decide to spend more time with a new client who has never had massage before?
To explain the session, what the client can expect and to mention “professional draping standards”.
To be sure the client understands the forms of payment accepted (cash only, no credit cards, etc.)
To get to know a bit more about their personal or professional lifestyles.
To share your credentials, awards and your educational background with the client.
How long (approximately) does it take someone to form an “opinion” or “first impression” about a person?
When dealing with complaints, it is helpful to be able to?
Slip away, leaving a co-worker to deal with a customer complaint.
“Think on your feet”
Quickly find your manager
Have a good hiding place
With “signals” or body language, the following can also be interpreted.
Stance and facial expressions
All of the answers are correct
Attitude and tone
Which one of the following IS NOT identified as a communication styles by customer service representatives?
One of the best ways to set standards when it comes to spa staffing and expectations is to?
Keep all policies “vague” in case you need to change your mind at a later date
Tell one person knowing that the information will be passed along to their co-workers
Create a Policies and Procedures handbook
Send text messages out to the staff as issues arise
Outside of the cost, what is one of the most important aspects to consider when deciding to rent a space for your massage therapy practice?
In defining business structures, what do the letters “LLC” stand for?
Limited Lending Company
Limited Liability Company
Limited, Leasing Company
Limited, Liability, Cash
More than 50% of business fail within __________________ (how long)?
When making decisions, it is important to ________?
Not report your income to the IRS
Always assume you will make more money than you originally plan
Not sign any type of leasing agreement
Weigh out the pros and cons